Shipping Policy

Last updated: August 7, 2026

This Shipping Policy explains how orders placed through Basselshop are processed and delivered. Please review it before placing your order, especially if you need a product for a specific event date.

Shipping Destinations and Cost

We currently accept online orders for delivery to addresses in the United States. Free standard shipping is available for eligible U.S. orders. Any additional shipping charge for a special service or destination will be shown or confirmed before the order is fulfilled.

Order Processing

Orders are processed after payment verification. Processing time varies by product, availability, order quantity, and whether customization is requested. Custom or made-to-order products usually require additional production time.

If your order is time-sensitive, please email vip@basselshop.com before purchasing. After your order is reviewed, we will provide an estimated dispatch or delivery window by email. Delivery by a particular event date is not guaranteed unless we confirm it in writing.

Delivery Estimates

Delivery estimates begin when the carrier accepts the shipment and are not guarantees. Some products may ship from a fulfillment location outside the United States. Customs review, carrier capacity, weather, holidays, remote destinations, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take time to update after a shipping label is created. Please check your order confirmation carefully and contact us if you have not received expected tracking information.

Shipping Address Changes

Please verify your name, street address, unit number, city, state, ZIP code, email, and phone number before submitting your order. Contact us immediately if an address correction is needed. We cannot guarantee changes after an order has entered production or has been transferred to the carrier. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Customs, Duties, and Taxes

Prices are displayed in U.S. dollars. Free shipping refers to the standard transportation charge and does not automatically include government-imposed import duties, customs fees, sales tax, or other charges. If these charges are not collected at checkout, they may be collected by the carrier or relevant authority. Unless we confirm otherwise in writing, the recipient is responsible for charges imposed by the destination authority.

Delayed, Lost, or Delivered Packages

If tracking shows a delay, please allow the carrier time to update the shipment and then contact us at vip@basselshop.com. If tracking shows “delivered” but the package is missing, check the delivery location, household members, neighbors, and the carrier before contacting us. We will assist with an eligible carrier investigation, but a replacement or refund cannot be issued until the available delivery information has been reviewed.

Damage in Transit

Inspect the product and packaging as soon as the order arrives. Report visible damage, defects, or an incorrect item within 48 hours of delivery by emailing vip@basselshop.com. Include your order number, photos or video of the product, the internal protective packaging, and the exterior shipping label. Please retain all packaging until the claim is resolved.

For return eligibility and refund details, please review our Refund and Returns Policy.

Contact

Shipping questions: vip@basselshop.com
Website: basselshop.com